Urmston Aquatics

Urmston Aquatics in 20 Barton Rd, Greater Manchester: consumer reviews, opening hours, driving directions, photos etc.

Contacts

20 Barton Rd,
Manchester, Greater Manchester
M32 9TR

0161 755 0030

urmstonaquatics.com/

Today: 09:30 am — 05:00 pm

★ ★ ★ ★ ☆

If it were possible to write a review with zero stars I would! Placed an online order for in stock items processed the transaction and paid. The following day I received a phone call from someone who continually referred to me as “my friend” given I hadn’t spoken with him before and that he had not introduced himself I found this a little odd but not something I would slate anyone for. I was told that the “in stock” items I had ordered were out of stock but would be in stock in 4 days. This is technically fraud by misrepresentation. When I asked what he proposed I was told I’d have to wait or he’d reluctantly refund me. I asked what he proposed to do to appease me as a customer if I chose to wait to which he replied nothing the manager is off! Before I could suggest that perhaps he should arrange for the manager to call me he abruptly said “I’ll refund you and hung up on me midsentence. I tried to call back disgusted at this behaviour but found the line engaged for the following hour. Presumably he was rejecting more hours or avoiding anyone calling back given how rude he was! Clearly having read other reviews this is common practice and the store seems to have issues with its store staff and those dealing with its online orders. I would suggest everyone goes elsewhere or prepares to wait for their items whilst they are sourced and accept poor customer service into the bargain. No wonder its up for sale!

By Admin, May 06, 2019

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Urmston Aquatics for your Aquariums, Reptiles and Ponds.

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